Frequently Asked Questions

1.How can I track my order?

You will receive real-time updates from our logistics partner about your shipment.

2.How long will it take to ship my order?

We strive to process and ship every order within 48 business hours. You can expect to receive your order in 4 -7 business days depending on your location.

The delivery timeline depends on your shipping address .

3.What do I do if I receive a Damaged/Wrong Product?

If you have received a damaged product, please reach out to our customer support team within 48 hours at support@sakhiyee.com.

a) You should ensure the product is unused

b) Share images of the Wrong/Damaged Product (Try to capture the damaged area of the product)

4.Are the colours of the products shown on the website accurate?

The colours of the products on our website have been portrayed as accurately as possible, however, monitors and screens of electronics devices differ in their display of colour, so it may slightly vary depending on the display screen.

5.Why is my order being Cancelled?

We generally do not cancel orders but due to unforeseen circumstances sometimes we may have to cancel an order. Our support team will keep you posted if your order has been cancelled.

6.How can I request for Return/Exchange?

All return or exchange requests must be emailed to us at support@sakhiyee.com within 48 hours of receiving the product. Our team will respond to you at the earliest possible time.

7. I just cancelled my order when will I receive my refund?

For prepaid orders refund will be processed within 2-5 business days after the order is cancelled. The refund will be credited into the same payment mode using which the payment was made. 

 8.How many times am I eligible for an exchange?

We only offer a one-time exchange policy. 

9.Will my return order be picked up by your logistics team?

All return or exchange requests must be emailed to us at support@sakhiyee.com. We will then approve the request and once your request is approved, we will send a confirmation email to you. We offer a pick-up facility for locations which are serviceable by our logistics partners. The products must be unused, and unwashed and all the tags should be intact. Our logistics partner will pick up the return package within 2-5 business days from the day you receive the confirmation of your request.

If the reverse pick-up option is not available at your location, you can self-ship the products to us by any reliable courier service after raising a return request. Please pack the products and ensure that it is unused, and unwashed and all the tags are intact. The return courier charges will be re-imbursed by us.

The package should be sent to our warehouse address, which will be shared with you via email.

10.How long will it take for me to receive the refund for my returned product?

Once the return order reaches our warehouse, the order items will go through a quality check by our Quality check(QC) team. Once it clears QC, the refund process will be initiated in 48 business hours and the amount will reflect in your source account in 3-5 business days.
If the refund is to be made for a COD order, the amount will be transferred via NEFT and will reflect in your account within 5-7 business days. 
Note - In case the product does not clear the QC, we will not be able to process the refund.